Information you choose to provide
We may receive your name, phone number, email address, town or service address, photos, availability, and details about the work you want checked when you call, text, email, or otherwise contact us.
The request builder on this website prepares a message in your own text or email app. What you type there is not submitted to us by this website. We receive it only if you choose to send it from your device.
Information connected with service and communications
When you contact us directly or through a lead platform, we may keep the conversation, the source and date of the request, appointment or job details, estimates, service records, and related customer-care information. This may include a platform lead identifier, message history, service category, requested location, photos, and the contact details you chose to provide.
The website host, lead platforms, communications providers, scheduling tools, and business-record systems may process limited information needed to deliver, secure, and troubleshoot those services.
How we use information
- Respond to the service request you initiated.
- Ask clarifying questions, review photos, discuss estimates and next steps, and coordinate availability.
- Provide requested work and maintain appropriate business and service records.
- Match new messages to the correct customer record, avoid duplicate replies, and preserve a useful service history.
- Protect the website and communications, prevent misuse, and meet legal or safety obligations.
Text-message privacy
Mobile information, including phone numbers, SMS consent, and opt-in data, will not be sold, rented, or shared with third parties, affiliates, or lead generators for their marketing or promotional purposes.
Text messages are used for one-to-one customer care related to a request you initiated, such as questions about the job, estimates or next steps, scheduling and appointment updates, and follow-up about that request or job. Message frequency varies with the conversation. Message and data rates may apply. See our SMS Terms for consent and opt-out details.
Service providers and required disclosures
We may use authorized service providers to operate the website, receive lead notifications, support customer communications, coordinate scheduling, prevent duplicate messages, and maintain business records. They may process information only to provide those services for us and under the access we authorize.
We may also disclose information when required by law, to protect rights or safety, or as part of a lawful business transfer. The text-message non-sharing commitment above still applies to mobile opt-in information.
Connected platforms and assisted processing
If you contact us through a platform such as Thumbtack or Yelp, we may use the platform's authorized connection to receive your request, review the conversation, prepare or send a service-related reply, and record the result. We do not claim access that a platform has not granted, and we do not use unsupported methods to bypass platform controls.
Software may help organize request details, detect duplicates, summarize a conversation, or prepare a response. G.I. Bruno remains responsible for customer communications. We monitor connected workflows, preserve activity records, and can pause automated activity or take over a conversation when needed.
Retention and security
We keep information only as long as reasonably needed for the service request, customer history, business records, dispute resolution, safety, and legal obligations. When a connected platform requires a shorter period or deletion, we follow that requirement. We delete or de-identify information when it is no longer reasonably needed, subject to records we must retain.
We limit system access, use protected credentials, keep activity records, and review failures or unexpected behavior. No internet or communications system can be guaranteed completely secure.
Your choices
You may choose phone or email instead of text. To stop text messages, reply STOP. For help, reply HELP, call (516) 774-4811, or email service@gibrunoservice.com. You may also contact us to ask about or request correction or deletion of information, subject to records we must retain.
Policy updates and contact
We may update this policy as the website or business practices change. The effective date above identifies the current version. Questions may be sent to service@gibrunoservice.com or raised by calling (516) 774-4811.